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Dweller Pvt. Ltd. (‘Dweller’) may revise the terms and conditions for its website (www.dwellerteas.com) at any time without prior notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use. If you do not agree with any of these terms, we assume that you would not be using or accessing our website.
At the time of registration and order placement, you must provide the correct details of your name, address, email and phone number. Dweller has the right to remove any registered user in case of any incorrect data submission.
Content of the website
The colour and size of the product shown in the website may not be the same as the actual. The materials appearing on Dweller’s website could include technical, typographical or photographic errors. Dweller does not warrant that any of the materials on its website are accurate, complete or current.
Dweller will not be held responsible if you are not able to make the payment online because of the payment gateway or if payment details entered are erroneous. Dweller assumes that you will be using your own credit or debit card or using the card for payment with the owner’s consent.
Receiving an order confirmation email does not mean we have the product or the product can be delivered. The confirmation email is to ensure that the product chosen for purchase is correct. When you receive a despatch email, that confirms the order. If not, we will contact you immediately and arrange for the amount paid to be refunded.
Dweller will refund the amount paid if you receive a defective product. The processing of the refund will only begin when the product reaches the premises of Dweller within 10 calendar days from the date of delivery. The refund will be processed through NEFT within 3 working days.
Our quality control check prior to despatching your order will reduce the probability of you receiving a defective product. However, no refund will be made if the inner seal of the package (mono carton or pouch) has been opened or broken.
Cancellation of order
We do not entertain cancellation of the order once it has been dispatched.
Dweller will only deliver to the address confirmed by you at the time of placing the order. The estimated shipping duration is usually 3-5 working days from the date of despatch.
However, the estimated duration may not fully reflect the actual. We do not take the responsibility for the delay in-transit, unforeseen situations or customer unavailability at the time of delivery as these are beyond the control of Dweller.
The courier company may contact you on your registered phone number at the time of delivery. It is advised to keep your phone switched on. If not, the product is likely to be returned back to Dweller.
Website revisions or renovation
Dweller may make changes to the materials contained on its website at any time without notice. However, Dweller does not make any commitment to update the materials.
Dweller has the right to temporarily suspend the website for maintenance purpose. Dweller does not take the responsibility if you are not able to access the website or suffered loss as a result. However, we will try our best not to cause any inconvenience to the user.
Intellectual property and copyright
The contents of the website are protected under the trademark, copyrights and other intellectual property. This website is for personal and non-commercial use only. You may not:
– Modify or copy the materials;
– Use the materials for any commercial purpose or for any public display (commercial or non-commercial).
Reviews of the products made on this website are shown to aid shopping experience of other visitors. These reviews are voluntary and only customer’s first name is mandatory.
Other website visitors may post messages or reviews that are inaccurate, misleading or offensive. Dweller neither endorses nor are responsible for it.
Any claims, disputes or complaints against Dweller will be settled in the Assam state jurisdiction.